Orders & Payment
MountainPop accepts PayPal, most major credit cards, and Apple Pay
Yes! Everything we buy is reflected on the Gaon (Circle) chart and we're working to secure our Hanteo and Billboard partnerships.
Unfortunately, nope. Unless specified, POBs are random and we don't take requests to sort for your favorite members.
Shipping & Returns
MountainPop is happy to accept returns for items damaged in transit, defective items, or incorrectly shipped items. Pre-order items are not eligible for returns. To be eligible for a refund e-mail us within one week of delivery at info@mountainpopmusic and we'll work with you to get it sorted quickly. Photos are always helpful!
In-stock items will be processed within two business days. Pre-order items will be processed within two business days after the date they arrive to us. If a pre-order is delayed from the manufacturer, you will receive an email notification.
Rates are pre-determined by the USPS and other carriers. You can enter your zipcode upon checkout to see the shipping options for the items in your cart.
In most cases, you'll receive a tracking number before your item actually leaves the post office. Please allow 24-48 hours for tracking to update once you've received your tracking number.
Sometimes! Reach out to us via our Contact page or email info@mountainpopmusic.com. We'll do our best to accommodate you, but if your order has already been processed, we may not be able to accept a cancellation or change.
Other
Reach out to us via our Contact page, or email info@mountainpopmusic.com and we'll get back to you asap!
